TOC Technician

Job Summary

As a TOC Technician I, you will maintain Mesa’s industry‑leading uptime through 24/7 monitoring and technical support. Identifying and investigating system alerts, communicating performance data, and assisting field technicians. Requires strong problem‑solving and communication skills, a self‑starting mindset, and the ability to build and maintain effective relationships with department teams and field operations.

• Monitors unsafe conditions and communicates to all leaders per SOP.
• Exercises independent judgment to assist technicians in troubleshooting.
• Utilizes Mesa’s software to monitor, investigate, coordinate, track & follow‑up on operational and safety issues.
• Provides exceptional customer service for anyone interacting with the Operations Center from issue onset until resolution.
• Assists with any requests for support.
• Works with team to identify & prioritize operational issues and resolve per standard.
• Through analysis of systems & reports, identifies faults and model sizing issues fleet wide.
• Understands current organizational hierarchy in field operations.
• Demonstrates Ideal Team Player & Extreme Ownership.
• All other duties assigned.

• High School diploma or GED required.
• Preferred 1 year related experience, 1 year customer service experience, data entry/analytics experience.
• Honorably discharged veterans preferred.

• Night shift availability every 6‑8 weeks.
• Comfortable learning Mesa error codes across unit types.
• Familiar with field operational & safety protocols, including weather & fatigue risks.
• Working knowledge of Mesa’s proprietary software systems & operational data analysis.
• Strong ability to collect, interpret, & respond to data in fast‑paced environments.
• Skilled in identifying system faults, trends, & sizing issues fleet‑wide.
• Capable of independently troubleshooting & escalating operational or safety issues.
• Excellent verbal & written communication with internal teams & external stakeholders.
• Professional phone etiquette & professional appearance while on duty.
• High‑level customer service from issue identification through resolution.
• Proficient computer skills, including typing, spelling, Microsoft Word & Excel.
• Effective use of monitoring & documentation tools for issue tracking & coordination.
• Above‑average organization & time management with the ability to prioritize tasks.
• Able to work independently & complete tasks with minimal supervision.
• Eager & capable of learning new systems, processes, & business functions.
• Maintains composure & professionalism in high‑pressure or emergency situations.
• Applies principles from Ideal Team Player & Extreme Ownership in daily operations.
• Must be able to fluently speak, write, & read in English.

• Constant‑Sitting
• Constant‑Seeing: requires close vision, distance vision, color vision, peripheral vision, depth perception & ability to adjust focus.
• Constant‑Hearing
• Constant‑Use hands to type, touch, handle, or feel.

• Constant‑Minimal safety hazards; general office working conditions.

• Must be able to pass a WorkSTEPS physical.
• Willingness to work flexible hours including occasional evenings & weekends as required.
• Willing to consent to and pass a background check & drug screening.

Mesa Natural Gas Solutions LLC is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V