TOC Technician

TOC Technician I

Job Code
15003

Job Family
Operations Center

FLSA Status
Non-Exempt

Mesa Natural Gas Solutions LLC is a growth-oriented company, manufacturing and providing superior responsible, reliable, power solutions to industrial markets. We manufacture best-in-class power systems and deliver industry leading service and customer support. We continue to be on the leading edge of generator technology by manufacturing sound attenuated, temperature-controlled generator sets in the United States to operate in any climate, and utilizing the best telemetry putting real time information in the hands of all customers.

Mesa strives to create an environment where all employees feel they are safe, respected, that their contributions are valued, and have equal access to growth and development opportunities. We offer our employees competitive base pay and a 401k plan; paid time off for vacation, holidays, birth or adoption of a child, and bereavement;
Health, Dental, and Vision insurance where all employee and dependent’s health care premiums are 100% paid for;
Employee Assistance Programs;
Life insurance, Short and Long term disability insurance, and Critical Health and Accident insurance.

Job Summary

As a TOC Technician I, you will maintain Mesa’s industry-leading uptime through 24/7 monitoring and technical support. Identifying and investigating system alerts, communicates performance data, and assists field technicians. Requires strong problem-solving and communication skills, a self-starting mindset, and the ability to build and maintain effective relationships with department teams and field operations.

Essential Duties

• Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Mesa’s Standard Operating Procedures (SOP).
• Exercises independent judgement and to assist technicians in troubleshooting.
• Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
• Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution.
• Assists with any requests for support.
• Works within a team of other operations technicians to identify and prioritize operational issues and insure they are resolved in accordance with Mesa’s standard.
• Through the analysis of systems and reports the operations center technician identifies faults and model sizing issues fleet wide.
• Understands current organizational hierarchy in field operations across the Mesa footprint.
• Read and demonstrates an understanding of Ideal Team Player & Extreme Ownership.
• All other duties assigned.

Education

Details

• Required-High School or GED

Experience

Preferred

• 1 year previous related experience.
• 1 year customer service experience.
• Any data entry/analytics experience.
• Honorably discharged service veterans are preferred.

Knowledge, Skills, & Abilities

• AVAILABLE TO WORK NIGHT SHIFT EVERY 6-8 WEEKS!
• Understands or can quickly learn Mesa error codes and their implications across unit types.
• Familiar with field operational and safety protocols, including weather and fatigue-related risks.
• Working knowledge of Mesa’s proprietary software systems and operational data analysis.
• Strong ability to collect, interpret, and respond to data in fast-paced environments.
• Skilled in identifying system faults, trends, and sizing issues fleet-wide.
• Capable of independently troubleshooting and escalating operational or safety issues.
• Excellent verbal and written communication with both internal teams and external stakeholders.
• Demonstrates professional phone etiquette and maintains a professional appearance while on duty.
• Provides high-level customer service from issue identification through resolution.
• Proficient computer skills, including typing, spelling, Microsoft Word, and Excel.
• Effective use of monitoring and documentation tools for issue tracking and coordination.
• Above-average organization and time management with the ability to prioritize tasks.
• Able to work independently and complete tasks with minimal supervision.
• Eager and capable of learning new systems, processes, and business functions.
• Maintains…