IT Supervisor

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Administration Part Time Four Seasons Veterinary Specialists LLC, Loveland, CO, US

2 days ago Requisition

Salary Range: $35.00 To $50.00 Hourly

Create a world with more play, more joy, more love, more comfort, more togetherness, and more peace.

To Provide Excellence in Care. With Love.

We achieve this by:

• Practicing the highest quality team-based care;
• Creating one practice within a multi-specialty environment;
• Caring for our patients, each other, our clients, and our family veterinarians;
• Creating a trusting, emotional, and empathetic bond.

The IT Supervisor is responsible for maintaining peak operational performance, security, and integrity of the hospital’s technology infrastructure and information systems. The supervisor provides end-user support, manages hardware and software assets, troubleshoots network systems, and supports specialized medical operating systems (including Idexx, Cornerstone, Instinct, Google Cloud Services, and associated peripherals).

Given our 24/7 hospital operations, this role requires schedule flexibility. Availability and occasional on-site presence outside of standard business hours (including early mornings, late evenings, weekends, and some holidays) will be necessary, as will responding to occasional call-ins.

The IT Supervisor works under the primary instruction of the acting CEO and Hospital Director. This is an overview of the position and specific duties are not limited to those listed.

• Serve as the first point of contact for everyday IT issues, including workstations, printers, logins, peripherals, and general software or hardware troubleshooting.
• Set up, image, configure, and issue Windows computers and user accounts for new and current staff during onboarding and role transitions.
• Maintain day-to-day operations of the Windows environment, while providing technical support for personal or hospital-utilized Mac Books.
• Support the Google Cloud/Workspace environment (email, shared drives, and collaboration apps), assisting staff with user accounts, access permissions, and daily application support.
• Troubleshoot Wi-Fi, connectivity, and network equipment hiccups, coordinating with senior leadership or Managed Service Providers (MSPs) for complex or large-scale issues.
• Perform light network administration and help support the small on-site server footprint in coordination with external MSP support.
• Maintain physical security systems, including CCTV security camera infrastructure and door badge access control systems.
• Collaborate with technology vendors and external MSPs on ticketing escalation, equipment orders, and issue resolution.
• Maintain complete and structured system documentation, hardware/software inventory, and procedure guides for seamless team reference.
• Perform routine preventive maintenance to ensure hardware health and longevity, including cleaning dust from desktops, replacing thermal paste on a scheduled rotation based on device age, routing and organizing cables, and sanitizing monitors and peripherals.
• Manage and execute IT projects from initiation to completion, working independently or with direction and mentorship as technical scope expands.
• Provide support for information technology infrastructure, including networking, firewalls, VPNs, and servers.
• Assist with the maintenance and troubleshooting of approximately 80 workstations and laptops.
• Collaborate with IT service providers or internal IT personnel for more complex technical issues.
• Ensure smooth and efficient running of Information Systems by coordinating and directing contracted services.
• Analyze business requirements and develop cost-effective solutions to meet requirements. Make recommendations to senior leadership for final decisions.
• Ensure network, servers, workstations, laptops, and peripherals are maintained for peak performance and security.
• Establish standardized office automation procedures and structure, including workflows, file organization, access permissions, and naming conventions. Design procedures for use of IT resources following standardization.
• Support company’s medical operating systems including Google Cloud Services, Idexx Cornerstone, Instinct, ADP, Facilities CMMS, phone and security systems.
• Design, plan and execute training on the use of systems and networks. Assist with…