Retail Associate

Base Pay

$14.81/hr - $15.31/hr

Our values start with our people. Bring your talents to Ross, a leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. We deliver the best brands and on‑trend merchandise at extraordinary savings while providing a fun treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career Growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity & Inclusion:
  We celebrate backgrounds, identities, and ideas, making us stronger.

The Retail Associate ensures customers have a positive shopping experience by greeting them, providing assistance, maintaining store presentation, and following company best practices. The associate is expected to perform a range of functions across the store and may be asked to handle additional tasks that support customer service and operational goals.

• Prioritize safety and practice safe behaviors.
• Maintain awareness on the sales floor, keeping it clutter‑free and ensuring clear emergency exits.
• Treat customers and associates with respect and courtesy, greeting them with eye contact, a smile, and polite language.
• Assist customers (register‑trained), answer questions, and handle transactions professionally.
• Provide prompt responses to customer service calls and resolve issues courteously.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters, replenishing supplies, disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the dress code.
• Conduct daily sizing and recovery to keep the store organized and merchandised.
• Expedite new merchandise receipts to the sales floor and arrange items per company best practice.
• Understand loss prevention, shortage, and store protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow Mark‑Out‑of‑Stock (MOS) policies and cash handling procedures.
• Execute store best practices with urgency, maximizing productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Stand, walk, and move around the store for up to 100 percent of the working time.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Pushing, pulling, and lifting more than 25 pounds occasionally.
• Use janitorial equipment, rolling racks, ladders, and assigned supplies.
• Stockroom shifts require pushing, pulling, and lifting more than 20 pounds.

Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to skills, abilities, and experience. We are committed to attracting, hiring, and developing a diverse workforce and to compliance with all applicable discrimination prohibitions.

Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs;
Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, Commuter Benefits, 401(k) (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay where legally required, and Referral Bonuses. Full‑time associates are eligible for additional health, legal, vacation, HSA, life/AD&D, LTI, and enhanced maternity and parental leave benefits, and a bonus based on performance.

Mid‑Senior

Full‑time

Sales & Business Development

Loveland, CO