Sales Support Coordinator

Summary/Objective

Our Loveland Office is seeking a Sales Support Coordinator who will perform all facets of inside sales activities including quote requests, order processing, shipping, invoicing, and collections. If you are self‑motivated and would like to grow your career in a dynamic environment, consider joining the EDM family.

• Receive calls and emails and provide support to product representatives and customers.
• Create and send product quotations to product reps and customers as requested.
• Receive product orders and send sales order acknowledgments to customers and reps as needed.
• Process orders to the Production department for fulfillment.
• Invoice clients at shipment and submit and track product rep commissions.
• Manage product cellular accounts in the database and track payments for collection updating.
• Assist with product returns (RMAs) and work tickets for support repairs and invoices as needed.
• Update and maintain product representative roster.
• Arrange and schedule product shipping including packing slips and forwarding tracking information.
• Follow‑up on overdue payments (A/R’s)
• Report and audit sales representative commissions
• Assist with quoting and invoicing for various inter‑department products and services as needed.

• Minimum high school diploma or equivalent
• Three years’ experience working in a product sales, distribution, and customer service environment.
• Knowledge of basic sales administration and distribution channel logistics for a product manufacturer
• Experience related to the electric utility industry a plus.
• Proficient with Outlook, Excel, Word, and Teams applications, and also Quick Books accounting programs.
• Excellent verbal and written communication skills
• Solid organizational abilities with an aptitude for detail and accuracy
• Must possess a positive attitude and customer‑oriented mindset.
• Ability to analyze problems and formulate solutions in a fast‑paced environment.
• Capable of learning and understanding technical aspects of product functions in relation to the industry
• Ability to manage multiple tasks and deadlines and prioritize workload.
• Must have a team spirit and work well with others both inside and outside of the organization.

• Customer Focus
• Relationship Partnering
• Problem Analysis & Critical Thinking
• Communication
• Team Building
• Results Driven
• Continuous Learning

None

• This is a full‑time hourly position

• Office location is in Loveland, CO.
• The job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually quiet.
• The employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

The above job description is not intended to be an all‑inclusive list of responsibilities and performance standards of the position. Incumbents will perform other job‑related duties as assigned.

EDM is an Equal Opportunity Employer.