Customer Experience

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

• Book loads and enter orders tendered from customers. Schedule pick‑up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Minimum Qualification:

• High School Diploma/GED with less than 1 year of working experience.

Preferred Qualifications:

• Ability to communicate effectively.
• Ability to multitask.
• Ability to prioritize.
• Ability to quickly learn new systems.
• Keyboarding and typing.
• Ability to meet or exceed customer needs and expectations and provide excellent service.
• Ability to process information with high levels of accuracy.

This position is not eligible for employment‑based sponsorship.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

High School (Required), GED (Required)

Transportation/Logistics, Clerical/Administrative, Customer Service/Account Manager

Job Opening :  Customer Experience Support (Evergreen) (Open)

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Better benefits, clear career paths and a people‑first culture, because we are Driven for You™. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jump‑start your career.