Payroll Tax Specialist

Job Summary: Under close supervision, this position is responsible for providing support to employees on more complex People department inquiries regarding Payroll Tax. The incumbent is the initial contact to provide further interpretation and guidance on policies, conducts employee transactions, and supports department technology enhancements.

• Review and process adjustments to tax balances
• Process Human Resources tax changes requests, ensuring proper documentation and timely execution
• Validate and enter data from employee tax forms into necessary systems
• Remove incorrect or duplicate tax entries while maintaining audit integrity
• Investigate tax issues and provide guidance to stakeholders
• Identify and correct discrepancies on W-2 forms to maintain compliance and accuracy
• Manage the issuance of W-2 forms and ensure compliance with regulations
• Address employee inquiries regarding payroll tax matters promptly and professionally
• Complete wage and employment verification requests that require additional attention (such as mortgage lenders, legal, unemployment, wage loss, workers’ compensation, etc.), providing accurate details while maintaining confidentiality

Minimum Qualifications:

High School Diploma/GED with 1-2 years of experience in contact center, customer service, or related field, and/or military equivalent

AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Experience using computers and phones in a professional/office setting
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to act professionally, maintaining composure and confidentiality
• Ability to follow established procedures
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker
• Ability to manage multiple priorities
• Ability to work individually or as part of a team
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all interactions
• Ability to learn new technologies related to the job
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to process information with high levels of accuracy
• Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.)
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to protect sensitive data to ensure privacy during the process of storage and communication

• Spanish speaking or other multilingual capability

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

High School (Required), GED (Required)

Customer Service/Account Manager

Payroll Tax Specialist (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To…