Branch Operations Specialist

Branch Operations Specialist

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed. Position is located within the Arvest Little Rock, AR footprint. The role requires extensive travel to bank branches across the Arvest 4-state footprint. Flexibility with travel and overnight arrangements is essential.

The IAS Branch Operations Specialist is responsible for ensuring existing applicable controls are in place and being performed as required to prevent loss to the organization by performing operational branch audits. The incumbent is responsible for analyzing audits to identify trends and gaps in an accurate and efficient manner to reduce material losses to the bank. The role requires extensive travel to bank branches across the 4-state footprint.

• Perform audits in physical branches 3-4 days per week, traveling across the 4-state footprint with occasional multiple overnight stays (Arkansas, Missouri, Kansas, Oklahoma).
• Conduct evaluations of internal controls, determine compliance with procedures, and assess the effectiveness of operational processes.
• Observe and objectively analyze associate and customer activity while in retail branches to identify opportunities for improvement in procedures, processes and/or internal controls.
• Perform administrative tasks related to branch and cash audits, including creating and pulling reports, forecasting and scheduling, identifying branch operation trends, developing and reviewing scorecards, quality assurance, and imaging documentation.
• Collaborate with branch leadership, Internal Audit and Arvest Risk Management on findings, annual reviews, procedures, forms, etc., to exercise effective and transparent enterprise risk management.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. Complete compliance training, adhere to internal procedures and controls, report any known violations, and report suspicious customer or account activity.
• Other duties and special projects may be assigned.

• Required:
  
  2 years of experience in a retail banking environment or equivalent related work experience.
• Required:
  
  2 years of experience in cash handling or equivalent related work experience.
• Thorough, ongoing understanding of accounting concepts and principles, bank operations and procedures, and internal controls.
• Excellent organizational and analytical skills.
• Strong written and oral communication skills are essential for all branch associates at all levels.
• Must be able to maintain confidentiality and demonstrate a high level of integrity.
• Must be friendly and personable to deepen relationships when interacting with internal and external customers.
• Ability to adapt to changing priorities and make sound decisions in a fast‑paced environment.
• Must be able to dress according to the dress code at the operations center and when visiting banks. Associates will be required to dress according to that region's dress code.
• Relevant military experience is considered for veterans and transitioning service members.

• Required:
  
  High school diploma or General Education Development (GED) certificate.

• Incumbents must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• Must be able to start work on time, maintain regular work attendance, be physically present at the assigned work location, and occasionally work overtime or outside of regular business hours.
• This job typically requires an individual to be able to observe details (including the ability to perceive color and the ability to identify clear near and far objects), to communicate and exchange accurate information. It may occasionally require the individual to physically move, remain in a stationary position, and position themselves to reach for objects.
• Must be able to operate standard office equipment and use office applications for communication, information and document transmission, and content, document, and report creation.
• The essential duties of this job occasionally require the associate to lift and/or move up to 25 pounds.
• Must be able to operate a passenger vehicle and possess a current, valid driver's license.
• Ability to travel overnight, unaccompanied, within the United States via automobile and air is required, no less than 75% of the time.
• The noise level in the work environment is typically low to moderate.

Grade 13

Pay Range: $21.89 - $26.00 per hour