Audio Visual Field Engineer

Overview

At Wachter, we specialize in delivering innovative, state-of-the-art audiovisual systems for a wide range of industries. We design, install, and maintain systems that enhance collaboration, communication, and experiences for our clients. We are looking for an AV Field Engineer to join our growing team.

As a company, we value a culture of continuous learning, hands-on problem solving, and client satisfaction. We offer a collaborative and supportive work environment where your skills will be valued, and your professional growth is encouraged.

$65,000.00/yr - $80,000.00/yr

About Wachter
:
Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path.

Position Overview:

• We are seeking an experienced AV Field Engineer who will play a key role in the field-based installation, commissioning, and troubleshooting of AV systems. You’ll be responsible for overseeing portions of lifecycle of AV system installations, from design redlines to post-installation support. The ideal candidate is highly technical, detail-oriented, and has excellent communication skills for working directly with clients and internal teams.
• This role requires a hands-on approach, as you’ll be configuring complex AV systems, balancing audio systems, and ensuring that systems function as intended. You will also be training clients on system usage and providing them with support as needed. With up to 75% travel required, you will have the opportunity to work in a variety of locations and projects.

• Configuration & Optimization:
  Configure and fine-tune AV equipment on-site to ensure optimal performance, including balancing audio systems and adjusting video settings. Manage the configuration of control systems like Crestron or Extron, ensuring seamless integration and user-friendly operation.
• Troubleshooting & Problem-Solving:
  Utilize advanced troubleshooting tools to diagnose and resolve issues with AV systems, addressing both hardware and software concerns. Serve as the go-to expert for resolving technical issues during installation or after the system is live.
• System Design Redlines:
  Review and make necessary changes to system designs in the field, including redlining designs and adjusting configurations to meet project requirements and operate at peak performance.
• Client Training & Support:
  Provide on-site training to clients, ensuring they are confident in operating the AV systems independently. Act as a technical resource, providing ongoing support and troubleshooting guidance, both in person and remotely as part of Level 2 helpdesk support.
• Documentation & Reporting:
  Maintain detailed documentation for each installation, including system configurations, IP addresses, wiring diagrams, and other technical specifications for final client reports and future maintenance.
• Collaboration with Engineering Teams:
  Work closely with engineers, designers, and programmers to ensure seamless project execution and accurate implementation of design changes and system requirements.

• Education:
  
  High school diploma or equivalent required. College degree in a related field (e.g., Electronics, AV Systems, IT) is a plus.
• Experience:
  
  At least 3 years of hands-on experience in the installation, troubleshooting, and commissioning of audio-visual equipment in a field environment. Experience with AV systems (audio, video, control) is required.
• Certifications:
• CTS (Certified Technology Specialist) required within 6 months of hire
• CTS-I (Certified Technology Specialist – Installation) is highly recommended
• Additional certifications in Crestron, Biamp, Extron, or other industry technologies are a plus
• Skills & Abilities:
• In-depth knowledge of AV installation techniques, equipment configuration, and troubleshooting
• Strong understanding of AV system design and requirements
• Excellent interpersonal and communication skills to work with clients, contractors, and internal teams
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting
• Ability to use advanced troubleshooting tools and software for resolving system errors
• T…