Help Desk Technician
Listed on 2026-01-10
-
IT/Tech
Technical Support, IT Support
* Description:
* Help Desk
- Primary Duties and Responsibilities:
* Works in close coordination with project managers and field technicians on customer-facing projects.
* Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
* Ability to follow project documentation to ensure proper execution of project support requirements.
* Provide service and troubleshooting support to field techs via phone, chats, and emails.
* Implement, change, and create processes for different project needs when they arise.
* Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
* Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
* Ability to execute and or create programs and scripts.
* Remotely configure/verify port configurations and network settings.
* Assist with any other technical needs that we can meet for the teams as they arise.
* Adhere to all required project safety requirements.
* Excellent written and verbal communication skills.
* Exceptional problem-solving skills.
* Strong attention to detail, organizational, and follow-up skills.
* Efficiently read and decipher manufacturer instructions.
* Experience with Network switch programming.
* IP camera programming experience.
* Perform any other duties not specifically stated herein, but which your supervisor may assign.
* Operational knowledge of Virtual Desktop Infrastructure (VDI)
* Operational knowledge of switch configuration and programming.
* Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
* Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secure
CRT, etc.
* Skills
* Help desk support, Troubleshooting, Customer service, network troubleshooting
* Top Skills Details
* Help desk support, Troubleshooting, Customer service, network troubleshooting
* Additional
Skills & Qualifications
* Help Desk
- Primary Duties and Responsibilities:
* Works in close coordination with project managers and field technicians on customer-facing projects.
* Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
* Ability to follow project documentation to ensure proper execution of project support requirements.
* Provide service and troubleshooting support to field techs via phone, chats, and emails.
* Implement, change, and create processes for different project needs when they arise.
* Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
* Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
* Ability to execute and or create programs and scripts.
* Remotely configure/verify port configurations and network settings.
* Assist with any other technical needs that we can meet for the teams as they arise.
* Adhere to all required project safety requirements.
* Excellent written and verbal communication skills.
* Exceptional problem-solving skills.
* Strong attention to detail, organizational, and follow-up skills.
* Efficiently read and decipher manufacturer instructions.
* Experience with Network switch programming.
* IP camera programming experience.
* Perform any other duties not specifically stated herein, but which your supervisor may assign.
* Operational knowledge of Virtual Desktop Infrastructure (VDI)
* Operational knowledge of switch configuration and programming.
* Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
* Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secure
CRT, etc.
* Experience Level
* Intermediate Level
* Job Type & Location
* This is a Contract to Hire position based out of Lowell, AR.
* Pay and Benefits
* The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
* Workplace Type
* This is a fully onsite position in Lowell,AR.
* Final date to receive applications
* This position is anticipated to close on Jan 20, 2026.
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About TEKsystems:
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