Manager , Brokerage ICS

Job Title:

Manager I, Brokerage IC Department:
Supply Chain Country:
United States of America State/Province:
Arkansas City:
Lowell Full/Part Time:
Full time

Job Summary:

Under general direction, the Manager I, Brokerage - Enterprise leads a corporate‑based team of Capacity Procurement &/or Customer Experience Representatives responsible for executing transportation brokerage operations in support of large, enterprise‑level customers. The incumbent drives consistent operational performance by overseeing daily workflow execution, ensuring adherence to processes and service standards, managing capacity coverage, and developing front line talent. This role partners with leadership to support customer objectives and contributes to branch metrics and performance discussions while fostering a reliable, efficient, and high‑quality execution experience.

• Execute the growth focused activities as directed by management to realize and capture market potential
• Strategize customer base and market trends to establish desk-level goals for the team
• Assist in the development of the team strategy through providing input on key performance indicators (KPIs) and budget considerations to meet and exceed branch and business unit goals for profitability
• Manage risk and maintain financial integrity in all business matters
• Lead talent identification, development, performance, and overall management efforts to promote customer and operational success
• Promote customer success by ensuring that an excellent experience is provided and personnel are proactively identifying inefficiencies to increase stakeholder satisfaction and operational efficiency; provide desk coverage to support business continuity when primary representative is absent
• Compile data and support monthly and/or quarterly business reviews with internal and external stakeholders to ensure optimal experience and profitable growth
• Participate in strategy processes to ensure freight volume meets or exceeds goals and volume commitments by maintaining award compliance, identifying growth opportunities, creating plans for forecasted needs, and resolving any deviation to increase stakeholder satisfaction and operational efficiency
• Monitor trailing equipment for proper utilization and adherence to guidelines

Minimum Qualifications:

High School Diploma or GED WITH 3 years in Transportation/Logistics and/or military equivalent or suitable combination of education, experience, and training OR Bachelor's Degree in Supply Chain Management, Logistics Management, or related field with 2 years of experience in transportation/logistics and/or military equivalent

This position is not eligible for employment-based sponsorship.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

• Bachelors:
  Logistics Management
• Bachelors:
  Supply Chain Management
• GED (Required)
• High School (Required)

Transportation/Logistics

Job Opening :  Manager I, Brokerage IC…