Receptionist, Administrative​/Clerical

Receptionist – H&R Block (Lowell, MA)

Our Company
At H&R Block, we believe in the power of people helping people. We are dedicated to providing help and inspiring confidence in our clients, associates, and communities. We foster a high‑performing, connected culture where everyone feels like they belong.

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients in a way that meets their preferences and our operational requirements.
• Ensure all client needs are met during service, whether in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with team members.
• Execute other duties as assigned.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or at multiple locations.
• Sales/marketing experience (preferred).
• Experience working in a fast‑paced environment.
• Previous customer service experience.
• Strong multi‑tasking, organizational, and time‑management skills.
• Computer proficiency with Microsoft Office.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (additional eligibility requirements apply).

Location:

Lowell, MA

Pay range: $11.00 – $27.00 per hour (local minimum wage laws apply). Individual pay is determined by experience, education, skill, performance, and location.

• Not applicable

• Full‑time

• Administrative
• Retail

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Pay Range Information
:
Local minimum wage laws apply. Individual pay decisions depend on job‑related factors such as experience, education, skill, performance, and geographic location. Successful candidates may participate in incentive compensation plans that could generate additional earnings.

Authorized By: #20504