Resident Services Coordinator

Resident Services Coordinator

Heritage Properties, a leading real estate management company in Lowell, MA is seeking a talented Full Time Resident Services Coordinator to join our team. In this position, you will have the opportunity to collaborate with a diverse team of professionals, including property managers, leasing agents and maintenance technicians.

• Communicate professionally and clearly with residents, colleagues, and contractors
• Contribute to a collaborative team environment
• Maintain strong organizational, time management and communication skills
• Work independently and as a team, motivated and highly proactive
• Handle and manage time-sensitive tasks
• Proficiency in Microsoft Office and Excel
• Handle all interactions regarding resident relations questions or concerns
• Enforce all items of the lease; handle all complaints & resolutions
• Act as the primary liaison for resident communication, ensuring timely and professional distribution of building updates, notices, and community-wide emails
• Responsible for all delinquency collection efforts

• Paid Time Off
• 13 Paid Holidays
• Birthday Off Paid
• 401(k) – Company Match up to 4%
• Long Term Disability – Employer Funded
• Life Insurance – Employer Funded
• Health Insurance – Blue Cross Blue Shield (Employer pays 60%, Employee 40%)
• Dental Insurance – Altus Dental (Employer pays 20%, Employee 80%)
• Employee Assistance Program
• Access to Financial Planner

Schedule:

Monday-Friday 8:30am-5:00pm

Heritage Properties is proud to practice Equal Employment Opportunity and affirmative action (EEO/AA). All employment is decided on the basis of qualifications, merit, and business need.

Heritage Properties was founded over 48 years ago, with a mission: “We put people first.” We invest our time prioritizing residents, partners, staff, and the surrounding community to continually elevate our service, identify new opportunities, strengthen relationships, and improve our business model.