IPM Area Supervisor-Lowell-Methuen MA

IPM Area Supervisor

Ready to grow your leadership career in a fast‑paced company that’s expanding faster than the pests we control. We’re looking for a supervisor eager to develop, lead, and make an impact.

SUMMARY: The IPM Area Supervisor is a critical role dedicated to maintaining Pest‑End’s commitment to exceptional service, comprehensive product knowledge, and outstanding customer care. The position involves staying up to date with Pest‑End's pest control policies, service protocols, and product offerings while managing and supporting a team of up to 10 IPM Service Technicians, overseeing operations within an assigned New England region and ensuring all services consistently meet Pest‑End’s high standards for quality and performance.

ESSENTIAL JOB FUNCTIONS:

• Train and mentor technicians on services, product applications, and equipment usage to build confidence and competence.
• Assist in onboarding and field training for new employees, ensuring they gain the skills and knowledge needed from day one.
• Conduct regular check‑ins with team members to provide updates on pest control methods, safety protocols, and industry best practices.
• Support the implementation of training materials, manuals, and guides for both new and experienced technicians.
• Assess individual training needs through audits and performance evaluations, and implement tailored follow‑up plans as necessary.
• Provide ongoing mentorship, professional development, and constructive feedback to foster technician growth.
• Offer field support by troubleshooting challenges and ensuring adherence to service protocols to maintain high‑quality service.
• Conduct routine vehicle inspections to uphold cleanliness, proper stocking, and compliance with company standards.
• Perform quality control (QC) audits to evaluate technician performance, identify areas for improvement, and provide actionable recommendations.
• Monitor product usage and inventory, ensuring technicians are equipped with all necessary tools and materials.
• Assist as needed with vehicle setups and safety checks, ensuring all equipment is operational and meets safety standards.
• Represent Pest‑End with professionalism, delivering exceptional customer support during face‑to‑face interactions.
• Address customer concerns promptly, providing clear communication and fostering strong, trust‑based relationships.
• Support technicians in managing customer accounts, ensuring satisfaction and building long‑term partnerships.
• Collaborate with the Technical Director and QA teams to develop and refine strategic operational processes and training programs.
• Stay current on pest control techniques, safety regulations, and industry advancements to continually improve team performance.
• Maintain accurate and detailed records of training activities, quality audits, technician progress, and performance metrics.
• Work closely with the technical team to recommend and implement improvements to training programs, quality control processes, and operational standards.
• Foster a team culture centered on excellence, collaboration, and continuous learning.
• Partner with other departments via regular meetings to maintain positive professional relationships and ensure cohesive operations.
• Participate in rotating on‑call responsibilities on scheduled Saturdays, responding to emergencies or urgent customer needs as required.

REQUIREMENTS:

• Strong leadership and interpersonal skills to effectively manage, motivate, and develop a team.
• Proven ability to train and mentor technicians, with a focus on teaching strategic operational processes.
• Comprehensive knowledge of pest control techniques, products, and equipment, with a minimum of 5 years of industry experience preferred (not required).
• Experience in training, quality control, or a similar role is highly desirable.
• Exceptional customer service skills with a customer‑first mindset, emphasizing relationship‑building and problem‑solving.
• Proficiency in conducting quality control audits and evaluating technician performance.
• Ability to troubleshoot and provide field support for technicians as needed.
• Strong organizational and time‑management abilities, with attention to detail and the capacity to pivot…