Customer Service Specialist

This range is provided by The Hollister Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

We are seeking an energetic Customer Service Specialist to join the team of one of our clients in the service industry, in the Greater Boston area. The best candidate for this role is friendly and welcoming, very organized, and a professional multi-tasker.

If you are interested and would like to be considered for this opportunity, please submit a copy of your resume today!

Responsibilities

• Respond to customer inquiries and requests via phone and email while representing the brand.
• Conduct product/service installations and provide training to clients.
• Follow client authentication procedures for all products and services.
• Act as a liaison between internal and external clients.
• Update policies and procedures related to existing products and services.
• Assist with special projects as needed.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 1+ years of experience in customer service or sales.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Ability to thrive in a fast-paced environment and learn quickly.

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

Entry level

Full-time

Customer Service

Consumer Services