Associate Director Enrollment Management Center

Location: Lowell, MA Category: Full-time Staff Posted On: Mon Dec 1 2025 Job Description:

Title: Associate Director of the Enrollment Management Center

Unit: Non-Unit Professional ( NUP )

Department: Enrollment Management Center (EMC)

Reports to: Dean of Enrollment Services

Date: December 1, 2025

General

Summary:

Provides leadership, supervision, and management to the Enrollment Management Center under the general supervision of the Dean of Enrollment Management. This department provides direct enrollment support services to prospective, current and former students, the college community and the general public through a full service call center; conducts data processing for Admissions and the Registrar's office, takes a lead in outbound calls to prospective, new, and returning students to enhance enrollment and retention;

assists in the testing, training, and implementation of student service technologies; promotes data accuracy and integrity, supports other departments and divisions within the college such as Institutional Research, Students Accounts, Financial Aid, Community Education, Business and Industry, and Academic and Student Affairs.

Duties and Responsibilities:

• Supervise and manages a full-service call center to provide fast, efficient enrollment related services to the college community and the general public; and maintain all necessary technology to support this call center. This includes implementing process enhancement solutions using current technology.
• Insure the availability of effective enrollment support services by telephone to prospective, current and former MCC students, the college community and the general public. These services include, but are not limited to, assisting students with credit and non-credit registrations and tuition and fee payments; responding to general and student specific inquires about free community college, college programs, courses, prerequisites, admissions, registration, processing course cancellations, financial aid, billing, and graduation.
• Collaborate with the Dean of Enrollment Services and department staff to design and implement policies and practices to optimize student enrollment at MCC.
• Collaborate with the Assistant Dean of Admissions in the design and implementation of a collaborative high-demand, international admissions applications, selective health program application and review process that includes recruitment staff, academic counselors, and appropriate academic program faculty and staff.
• Coordinate the operational stage of the dual enrollment process by working with the Dean of Admissions and other college staff.
• Coordinate all full-time, part-time, World Language Institute and online course evaluations by collaborating with the Associate Registrar and other support staff.
• Manage communications and outbound calls to prospective, new and returning students to enhance the college's enrollments and student retention.
• Launch email and texting campaigns.
• Collaborate with senior Enrollment Services staff to insure the most effective use of the college's student, admissions and enrollment technology to effectively achieve divisional and strategic plan goals.
• Supervise the process of maintaining the accuracy of all student record in the Banner Student Information System (SIS). Responsible for directing all phases of updating the Banner SIS system as necessary when duplicate student records are discovered. Manage the process of identifying and correcting all duplicate PIDM issues in the Banner SIS system.
• Manage the flow of admissions applications transferring between the CRM and Banner (SIS) that includes: merging accounts, correcting errors, creating new student files using Axiom Elite.
• Assure the transcript platform, Parchment, is transferring high school transcripts to the college and transcript requests are sent to other higher education institutions in a timely manner.
• Support the Withdrawal for Extenuating Circumstances process.
• Responsible for maintaining the colleges' student record folders in accordance with institutional, state, and federal regulations.
• Work with the Technology Center to create new Softdocs archive document types as needed for Enrollment Services and other departments and divisions throughout the college.
• Insure the fulfillment of student electronic transcript requests in accordance with the college's policy.
• Coordinate all aspects of the graduation application review and award process including the preparation of graduation review materials, necessary student notification, diplomas, and caps and gowns in accordance with an operational plan developed collaboratively with the Dean of Enrollment Services of the Registrar's office.
• Collaborate with the Institutional Research department in support of sustaining the highest level of institutional data integrity, assistance with various state and federal reports, and annual audits by the state and/or federal government.
• Continue report training that will allow Argos edit reports to be converted to…