Manufacturing IT Support Engineer

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication, and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe, and Asia. MACOM is certified to the ISO
9001 international quality standard and ISO
14001 environmental management standard.

MACOM has more than 75 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly, and test, and operational facilities throughout North America, Europe, and Asia. MACOM offers foundry services that represent a key core competency within our business.

Responsible for setup and first line of support for Lowell site’s manufacturing IT hardware and software needs and also for driving continuous improvement to the operations systems. The IT Support Administrator will provide sustaining support of factory computer and tablet-based workstations and software. This role will partner with operations and IT to troubleshoot and drive resolution of issues to support efficient manufacturing.

This role will also coordinate with factory management to coordinate hardware/software updates. This is a dynamic role, often changing hats daily to support various team needs.

• Maintain catalog of all manufacturing hardware and software including specialty application software.
• Support and troubleshoot factory specific hardware and software applications.
• Develop plans for Manufacturing IT infrastructure improvement and execute to the plan.
• Must be willing to build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations.
• Responsible for partnering with IT on maintenance and replacement of manufacturing PCs.
• First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution.
• Works closely with operations management to coordinate activities.
• Partners with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drives improvements to address them.

• Minimum bachelor's degree in information technology, or related field.
• Must be comfortable working in a clean room environment and be willing and able to wear a smock suit.
• Must be willing to shift work schedule as needed to support FAB need.
• Expertise in Windows OS and infrastructure.
• Professional certifications are a plus.
• Good time management, multitasking, and networking skills.
• Strong inter-personal skills and ability to motivate team members.
• Some computer application programming experience.
• Experience in semiconductor-related operations is a plus.
• Understanding of the semiconductor process flow, structure and functions is a plus.
• Customer service orientation and creative problem-solving skills.
• Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

The Salary Range for this position is $59,000–$96,000. Actual salary offered to candidates will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, gender expression, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, disability, genetic information, veteran status, military obligations, or membership in any other category protected under applicable law.

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call  or email  Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you.

We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid timeoff.
• Professional development opportunities.