Collections Representative, Align Credit Union
Job in
Lowell, Middlesex County, Massachusetts, 01856, USA
Listed on 2026-11-05
Listing for:
Cooperative Credit Union Association
Full Time
position Listed on 2026-11-05
Job specializations:
-
Finance & Banking
Loan Servicing, Banking & Finance, Banking Operations, Bank Customer Service
Job Description & How to Apply Below
- Communication with defaulted customers to obtain payment commitments
- Identify, evaluate and resolve reasons for delinquency.
- Skip tracing accounts for possible leads to find members information to contact them.
- Record all collection efforts via the collection system.
- Recommend additional actions with Management assistance on delinquent accounts.
At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $22.00 - $28.00 per hour. Compensation may vary based based on relevant experience, skills, competencies, and certifications.
Requirements/Skills Needed
- Previous collection, support or related member service experience.
- Loss mitigation experience is preferable but not required.
- Knowledge of bank-owned, investor & insurer guidelines for mortgages.
- Knowledge and adherence to Federal and State Collection laws.
- High School Diploma or equivalent required.
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