Restoration Center Community Intervention Specialist MA BHAS

The Restoration Center (RC) Community Intervention Specialist (CIS) promotes the full integration and functioning of Persons Served (PS) needed to live successfully in the community by providing frontline, community-based care, crisis response, and rehabilitation support for individuals experiencing mental health conditions and/or substance use related challenges. The CIS also serves as a bridge connecting Persons Served by the Restoration Center and community partners, emergency services, and first responders.

Job Duties and Responsibilities:

• Ensures a trauma-informed environment that promotes safety and recovery.
• Answers telephones and direct calls to proper party. Assist with and check phone messages. Maintain phone listings.
• De-escalates active conflicts, manage emergency situations, and provide immediate on-the-ground support.
• Connects clients or community members to housing, mental health counseling, substance abuse treatment, and victim services.
• Promotes engagement, trauma informed and person served service delivery, strengths based, person first language, for all PS.
• In close partnership with clinical leadership, designs and implements community-based, trauma-informed strategies to prevent violence and disruptive behavior.
• Facilitates warm hand-offs to the Living Room and/or Sober Support areas by working closely with directors/ managers/supervisors in addition to the front-line staff.
• Collaborates around tracking client flow through the Restoration Center to increase accessibility; and problem-solves barriers to engagement and connection.
• Communicates effectively with program staff, supervisors, clinicians, and emergency personnel as needed to ensure coordinated and seamless care.
• Supports incident response efforts by gathering information, notifying appropriate parties, and completing required documentation.
• Serves as a bridge between the public, local organizations, and legal or law enforcement agencies.
• Maintains necessary documentation and records.
• Actively participates in supervision and staff meetings.
• Performs other related duties, as assigned.

Knowledge and

Skills:

• Must possess excellent customer service skills.
• Ability to develop and maintain satisfactory working relationships with employees and providers.
• Superb interpersonal skills, enthusiasm, and commitment to clients.
• Ability to thrive in a fast-paced, team-oriented environment that is benefited by the independent successes of all staff members.
• Excellent written and verbal communication skills and ability to develop effective documentation.
• Demonstrated understanding of and competence in serving culturally, ethnically, and socially diverse populations.
• Understanding of social determinants of health and commitment to crisis intervention in the context of whole-person care.
• Understanding trauma, co-occurring disorders, mental health disorders, and substance use disorders strongly preferred.

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.

For more information about Vinfen, please visitwww.vinfen.org/careers.

Our comprehensive and generous benefits package includes (for eligible employees):

• A fully funded 401(a), employer-sponsored…