Assistant Director of IT ; On Campus - Middlesex Community College

Position: Assistant Director of IT Applications (On Campus) - Middlesex Community College

Location

Lowell, MA

Title

Assistant Director of IT Applications (On Campus)

Unit

Non-Unit Professional (NUP)

Department

Information Technology, IT Applications

Reports to

Director of IT Applications

General Summary

The Assistant Director of IT Applications is a hands-on technology leader responsible for coordinating the planning, implementation, integration, and support of enterprise applications, databases, and information systems. This role provides computing support to the college's major administrative and academic functions including Financial Aid, Fiscal Management, Human Resources, Institutional Research, Student Records, College Advancement, and Facilities Management ensuring that systems are secure, scalable, and aligned with institutional goals.

The Assistant Director works closely with stakeholders to assess requirements, design innovative solutions, and deliver successful projects. This position maintains an active project list, communicates status with user constituencies, and plays a key role in strategic planning for the Technology Center. In addition, the Assistant Director mentors and supervises technical staff, fostering an inclusive and high-performing team environment.

Duties and Responsibilities Project Management & Leadership

• Lead the planning, execution, and evaluation of projects for enterprise applications, ensuring timelines, scope, and deliverables are achieved.
• Define tasks, allocate resources, manage risks, and provide status updates to stakeholders and the Director of IT Applications.
• Ensure quality assurance, implement process improvements, and manage project changes as needed.
• Evaluate outcomes and integrate lessons learned into future initiatives.

Technical Oversight & Development

• Provide technical leadership for enterprise applications, system integrations, and custom development efforts.
• Lead the implementation and support of enterprise-wide administrative and student information systems (e.g., Ellucian Banner) and their integration with other platforms.
• Support development in C, PL/SQL, Java, HTML, JavaScript, CSS, XML, SQL Server, and UNIX environments, including Omni CMS and Visual Studio.
• Oversee web services and database services development.
• Collaborate with consultants and vendors on upgrades, patches, and new software implementations.
• Review new software features, support troubleshooting, and resolve performance and stability issues.
• Stay current with industry trends through peer associations, literature, seminars, and professional development.

Collaboration & Stakeholder Engagement

• Work with administrative offices and academic departments to gather requirements, identify solutions, and ensure business needs are met.
• Participate in cross-functional committees, including data governance, addressing data integrity, reporting, and compliance issues.
• Support College initiatives for reporting, analytics, business intelligence, and data warehouses.
• Foster positive relationships with stakeholders to align technical capabilities with institutional priorities.

Supervision & Team Development

• Supervise Programmers/Analysts and Systems Analysts, carrying out responsibilities in accordance with College policies and applicable laws.
• Responsibilities include interviewing, hiring, onboarding, training, assigning work, performance evaluations, and addressing employee concerns.
• Provide mentorship, coaching, and professional development opportunities to staff.
• Build a collaborative and inclusive team culture that supports institutional values.

Other

• Perform other duties as assigned to advance the mission of the College.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field and 3+ years of relevant experience in application development and large-scale project management;
  
  OR a bachelor's degree with supplemental training and 5+ years of related experience.
• 3+ years' experience providing system analysis and programming support to Ellucian Banner or a similar ERP system.
• Proficiency with SQL, PL/SQL, C, and UNIX-based development environments.
• Experience with scripting and programming languages such as Java, HTML, JavaScript, CSS, XML, Bash, Perl, Power Shell, and Groovy.
• Experience with web development platforms and tools such as Omni CMS, Visual Studio, and SQL Server.
• Demonstrated project management skills with experience leading full project life cycles.
• Experience with at least one reporting/analytics tool (e.g., Argos, Tableau, Toad, Oracle SQL Developer).
• Experience working with cloud-based infrastructure (AWS or Azure).
• Strong leadership, planning, supervisory, and organizational skills.
• Ability to manage multiple projects, meet deadlines, and supervise staff effectively.
• Excellent communication skills (verbal and written) with the ability to build collaborative relationships across diverse constituencies.
• Commitment to confidentiality and ethical data management.
• Demonstrated experience with equity-minded practices and supporting individuals from diverse backgrounds and…