Senior Consultant Administrative Solutions

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together.

Are you focused on data, detail‑oriented, and passionate about managing information systems and the people who support them? If so, we are seeking an Administrative Solutions Manager to join our team.

You will help support our client services by managing team workloads, preparing insightful reports, and providing essential technical support guidance to team members reporting to you. If you excel at data management, have a knack for report preparation, and enjoy collaborating with diverse teams like Health & Welfare plan administration and implementation, we invite you to apply for this exciting opportunity to contribute to our organization’s data operations and client services.

TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health management programs they maintain.

We serve a wide range of clients, including corporations, businesses, government organizations and multi‑employer plans.

Our department specializes in post‑implementation support, ensuring seamless transitions and ongoing satisfaction with our solutions. We leverage a robust customer ticketing system to assist clients in resolving issues efficiently and effectively.

A key focus of our team is addressing access problems, such as members not being able to access the Business Health and Welfare (H&W) portal, ensuring that all users can leverage the resources available to them. Our commitment is to provide exceptional support and maintain the highest standards of service for our clients.

Database Management and Reporting:

• Create and automate reports using Microsoft SQL applications
• Prepare ad hoc reports and assist in data clean‑up operations
• Automate and schedule reports using SQL Server Integration Services (SSIS)
• Develop self‑service reports using SQL Server Reporting Services (SSRS)

• Collaborate with business partners to gather requirements for new report builds
• Identify opportunities to automate processes and improve standard operating procedures (SOPs)

• Serve as a mentor to team members in brainstorming and resolving complicated technical challenges, work prioritization, and workload management
• Ticket queue management and adherence to incident and deliverable SLAs
• Ensure quality control and integrity of team deliverables

• Draft technical and user documentation for various procedures and technologies
• Respond to requests and needs of the administration team, clients, and internal users

• Diploma in Computer Science or equivalent education/work experience relevant to the position
• 3‑5 years of experience in a similar role, including ticketing systems
• Experience with SQL on‑demand query tools and database architecture
• Experience with SSRS or web applications
• Proficiency in Microsoft Office suite, especially Excel and Access
• Familiarity with Windows environments
• Excellent written and verbal communication skills
• Strong customer service orientation
• Ability to explain complex technical concepts to non‑technical audiences
• Creativity and attention to detail
• Strong analytical and problem‑solving skills
• Ability to manage priorities, meet deadlines, and handle multiple projects
• Self‑motivated with the…