Senior Systems Manager; On-Campus

Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.

The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a work environment where our employees feel supported and empowered to best serve our student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering.

MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan .

Reports to: Director of IT Infrastructure

Date: October 14, 2026

General

Summary:

The Senior Systems Manager is a highly technical member of the IT Infrastructure team, responsible for designing information systems that support the organization's operations. This role combines broad knowledge of the organization's technology platforms with an understanding of the business processes those platforms support.

Acting as a project coordinator and lead designer for complex, multi-system initiatives, the Senior Systems Manager is responsible for the design, documentation, and implementation guidance of multi-vendor technology platforms. Under the direction of the Director of IT Infrastructure, this role drives the adoption of new technologies and the integration and optimization of existing technology investments, playing a key part in the overall quality of IT services delivered to internal and external stakeholders.

This position is an in-person, on-campus position. Regular and reliable on-site presence is an essential requirement of the role.

Duties and Responsibilities:

Optimization and Integration of Existing Systems

• Ensures the organization maximizes return on technology investments by optimizing, reconfiguring, and maintaining existing systems with minimal disruption.
• Manage core infrastructure services, including Active Directory and related services, and virtualization.
• Manage and maintain VMware infrastructure including vCenter and ESXi.
• Manage identity and access management components, including Microsoft Identity Management (MIM).
• Administer web servers (IIS and Tomcat), load balancers/proxies, and secure file transfer solutions.
• Work with the network engineer to support network infrastructure, including wired and wireless systems, and switching across multiple sites and campuses.
• Coordinate with external vendors and consultants on system design and support.
• Analyze system performance data and recommend improvements.
• Automate manual processes to reduce operational workload.
• Diagnose performance bottlenecks across infrastructure layers and components.

Design and Development of New Technology Solutions

• Plans and designs how new hardware, software, and middleware can solve business problems, and defines organizational standards for technology configurations.
• Partner with consultants and other departments to plan and implement critical, cross-system integrations.
• Collaborate with enterprise applications teams to plan and roll out major platform updates.
• Manage core enterprise platforms such as Windows and Linux systems, web servers, and identity management systems.
• Oversee the deployment and lifecycle management of digital security certificates.
• Develop configuration standards and support processes for new collaboration or productivity tools.
• Design migration paths from legacy platforms to modern replacements.

Knowledge Transfer & IT Staff Development

• Designs new systems and processes while supporting knowledge transfer to other IT staff, including systems and service desk teams.
• Create operational documentation for new systems.
• Develop knowledgebase articles and reference materials for Service Desk staff.
• Document standard configurations for ongoing use.
• Provides direct, expert-level support to end users and promotes a strong service culture.
• Resolve escalated tickets from Service Desk staff related to systemic issues.
• Build effective partnerships across the organization through open communication and responsiveness.
• Maintain a welcoming, inclusive environment for people of all backgrounds and identities.

• Associate's degree (or higher) in a related IT field, plus 5+ years of experience…