Product Designer, AI and Product Office

Optum’s AI and Product Office is building AI-enabled product experiences across an enterprise strategy and the Agenix solutions portfolio. As a Product Designer, AI and Product Office
, you’ll lead research and design work that spans end-to-end, multi-channel experiences, including the behavior of AI features, from first sketch through post-launch measurement. The role is senior and hands-on, partnering closely with product, engineering, care teams, and enterprise stakeholders to ensure what ships is usable, accessible, and enterprise-ready.

• Run research where care is delivered by observing and interviewing patients and care team members across clinics, practices, and homes, then convert findings into written insights for the team
• Include patients with varied language, literacy, age, disability, and access needs, not only those easiest to reach
• Partner with care team members and clinical informaticists as design collaborators from the earliest concepts
• Document what you learn on a weekly cadence so it can be reviewed and turned into decisions
• Design end-to-end experiences across channels people already use, including workflows in the electronic health record, SMS, voice, and existing portals
• Define how AI features behave, including what an agent says and does, how it presents sources, how users can correct or override it, and what occurs when the system is wrong or uncertain
• Prototype quickly at the right fidelity, including working prototypes built with AI and code tools, and test with real users before build
• Own the design system for the team’s products, aligned with Optum brand and accessibility standards (WCAG), so other market teams can adopt it
• Define experience and usability measures with product and operations, then evaluate after launch to confirm whether the design changed what it targeted
• Work alongside engineering through build and launch, continuously improving the design based on what users experience after release
• Collaborate with the service designer so product and supporting workflow are designed together
• Partner with technology, data, security, legal, privacy, compliance, and care teams to ensure designs are responsible, secure, and ready for enterprise deployment
• Increase AI fluency across market teams, including demonstrating safe prototyping practices with AI tools for care teams

• 7+ years of product design experience shipping digital products used by real users
• Healthcare industry experience and/or experience within a large, complex, matrixed organization
• Experience leading field research in users’ own settings
• Hands-on experience using AI tools today, including designing, building, and running an agent, automation, or large language model tool (at work or as a personal project), including prototypes built with AI
• Senior individual contributor approach, owning hard problems end to end while working across functions
• Working knowledge of accessibility standards and designing for diverse users
• Proficiency with tools built by this office:
  Figma or equivalent, Git Hub, and AI coding and agent tools
• Portfolio demonstrating shipped work, the research behind it, and evidence of outcomes after launch
• Ability to operate at both enterprise and single-market levels, and to clarify which level a decision belongs to
• Proven ability to build cross-functional relationships at all levels with product managers, engineers, and subject-matter experts
• Strong writing skills, including documenting decisions, findings, and disagreements as part of the work

• Figma
• Git Hub
• AI coding and agent tools
• AI tools
• Large language model

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

• Bachelor’s degree…