Resident District Manager

Reporting to the Regional Vice President (RVP), the Resident District Manager at UMass Lowell will lead one of the largest collegiate food and beverage operations in Massachusetts. UML Dining serves approximately 3 million meals annually and provides students, faculty and staff with an enormous variety of choices which include:

• Two residential dining rooms, each with its own unique look, feel, and menu.
• UMass Lowell Catering is the on-campus provider for all VIP events, departments, and student groups.
• 6,000 seat arena, Tsongas Center, hosting concerts, hockey games, conferences and events.
• Oversite of 50 Warren property, a 365 day a year operation, inclusive of facilities and food/beverage operations

The successful candidate will demonstrate the capacity to serve as a thought leader to keep the overall dining program at the forefront of trends and best practices and will:

• Possess a track record of progressive leadership skills—both within areas directly relevant to UML Dining and the broader institution—and the ability to influence and manage strategic and organizational change.
• Work in partnership with the client and management team, providing daily operational oversight and strategic advice and expertise in all things related to dining.
• Have strong human resource and financial management skills with full P&L responsibility.
• Have strong culinary skills with a focus on training and execution.
• Possess an ability to build social capital and develop critical relationships throughout the University.
• Bring a strong business sense and entrepreneurial skill set to the position.
• Maintain a competitive outlook, constantly scanning for trends and evolving preferences that impact campus dining and student satisfaction.
• Possess an understanding of organizational dynamics with an ability to build, retain and recruit a diverse and inclusive management team (28 managers, 20 supervisors, 200 union employees and nearly 100 student workers) that empowers staff to reach personal and professional goals through a supportive work environment.
• Focus on positive employee relations, succession planning and professional development.
• Demonstrate knowledge of facilities management, including maintenance/housekeeping services, capital planning and renovations.
• Demonstrate a high level of personal energy, professional ethics, and integrity.

• Manage all facets of the account including retail sales, finance, human resources, and dining operations with full P&L accountability.
• Drive retail and catering sales growth and profitability, while maintaining a hospitality centric program.
• Develop short- and long-term operational strategies in partnership with client and Aramark senior team members to provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost-effective manner.
• Create a culture of culinary excellence and customer service that embraces the diversity of UMass Lowell
• Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques.
• Maintain a close working relationship with partner groups in functional areas, including Safety & Risk, Health & Wellness, Sustainability, Dining and Retail Operations, Human Resources, Finance, Marketing, Supply Chain and Compliance.
• Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

In order to be prepared for this leadership role, qualified candidates will possess:

• Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction.
• Confirmed ability to hire, assess, develop and grow hard-working talent.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership.
• Proven success in a repeatable business model, including leading through change and turnaround initiatives.
• Bachelor’s degree is generally required to be successful; advanced degree in business or related field is preferred.

COMPENSATION:
The salary range for this position is $140,000 to $165,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the…