ISOC Agent

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Prosegur Security’s Monitoring Division is seeking motivated, reliable, and hard-working iSOC Agents to join our growing team. Prosegur ISOC Agents utilize our “Eyes in the Sky” technology to monitor and help protect our clients’ facilities. We are security experts committed to safety and service excellence.

This position does not offer hybrid or remote options.

At the Monitoring Division, iSOC Agents are responsible for:

• Monitoring surveillance cameras and alarm systems with strong attention to detail to identify incidents, security concerns, and system issues.
• Providing professional, high-quality customer service to residents, clients, and internal partners.
• Managing inbound calls, including authorized arm/disarm requests, security concerns, and general client inquiries.
• Dispatching emergency services, maintenance requests, medical alerts, wellness checks, and security responses in accordance with client instructions.
• Performing accurate data entry related to tenant requests, incident documentation, and account activity
• Conducting virtual patrols, health check patrols, and monitoring camera health alerts.
• Managing gate access control and verifying on-site activity when required.
• Collaborating closely with other Prosegur divisions and specialty accounts to ensure timely communication, response, and service delivery.
• Following all client-specific post orders, procedures, and escalation protocols.

Additional responsibilities may be assigned based on client needs.

• Reliable with a positive attitude and professional demeanor
• High school diploma or equivalent
• Must be at least 18 years old
• Comfortable using computers and multiple systems
• Ability to multitask in a fast-paced environment
• Availability to work nights and weekends
• Ability to work on-site at our Lowell, MA facility (this is not a remote position)
• Ability to pass pre-employment screening as required

First and Third Shift

#PRO
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High School Diploma

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan, More information available upon hiring

This job reports to the Operations Manager(s)

This is a Full-Time position
1st Shift
, 3rd Shift
, Weekends
.