Business Analyst Intern - Hybrid, Bala Cynwyd, PA

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals.

Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals.

Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

We are looking for an intern who is passionate about developing solutions to help improve business processes, products, and systems. The TMNAS IT Business Analyst intern will perform business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice.

Working with experienced team members, this candidate will help analyze business processes, gather and document requirements, and support solution delivery.

• Assist with documenting current business processes, identifying opportunities for improvement, and developing clear process models or workflow diagrams
• Help document business and functional requirements, defect user stories, and supporting information under the guidance of experienced Business Analysts
• Utilize business analysis tools and techniques such as process modeling, data analysis, and requirements management software to prepare materials, document stakeholder needs, track questions, decisions, and action items
• Assist with researching and documenting production support issues, gathering information from business users and technical teams, and tracking issues through resolution
• Working with experienced Business Analysts, identify and recommend changes to business processes to improve efficiency, accuracy, and compliance
• Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies
• Helps create and maintain process documentation, requirements artifacts, meeting notes, release notes, quick reference guides, and other materials that support solution delivery and adoption
• Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
• Performs special projects and other duties as may be assigned

• Must be actively enrolled in an undergraduate or graduate program with a related major
• Course work in Computer Science, Business Administration, or Business Analytics disciplines

• Strong writing and communication skills
• Strong problem solving, analytical skills, and attention to detail
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
• Willingness to learn new technologies, tools and skills
• Ability to adapt to juggling multiple, competing, and frequently changing time-sensitive deadlines and priorities
• Hands-on knowledge of MS O365; familiarity with SharePoint, MS Copilot,
• Azure Dev Ops (ADO), Service Now, Modern Requirements, or other software supportive of Business Analysis is preferred

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family…