Aging Case Aide ; Local Government; Lehigh County Area Agency Aging

Looking for a rewarding and fulfilling career helping seniors while working in a supportive team environment? This is for you! The Lehigh County Area Agency on Aging is hiring an Aging Case Aide 2 to join our commitment to empowering and supporting the wellbeing of older adults and their families. Each day offers opportunities to help older people access services that meet their needs, including remaining active, healthy, productive, and independent in their communities.

This position performs public contact work that assists elderly consumers and their family members with accessing a wide range of services and programs through our agency and other community resources. It helps them make informed choices to meet present needs and decide on future long-term plans in the context of each person’s needs, preferences, values, and individual circumstances. As an Aging Case Aide 2, you will perform the following duties:

• Referral Tracking: Use computer systems to enter data, review, and determine the status of new and existing consumer referrals
• Intake Processing: Interview consumers to identify their needs, strengths, and eligibility for aging related services; provide clear explanations of available programs and community resources; make referrals as appropriate
• Person-Centered Counseling: Help consumers weigh pros and cons, then decide on an action plan that meets their needs; provide assistance with completing applications and accessing options
• Case Follow-up: Contact consumers, informal supports, referral sources, and other community agents to ensure consumer needs are met
• Documentation: Maintain an ongoing record of all contacts made, detailed case histories, and resolutions; prepare memos, letters, summaries, and reports
• Community Engagement: Participate in community events to support consumers and in-service training opportunities to increase knowledge, technical expertise, and personal growth

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year as an Aging Case Aide 1;
  or
• Two years of public contact work, including one year in a human services program;
  or
• Any equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• You must pass a background investigation.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed,…