Customer Service Expert at OSCO Construction

Be a part of OSCO Concrete in Halifax as a Customer Service Representative. This role centers around managing customer calls and processing orders with high efficiency.

Reporting to the Operations Manager, this position is crucial in maintaining effective communication between dispatch and customers while ensuring precise order fulfillment. You will leverage your organizational skills and attention to detail to thrive in this fast-paced work environment.

Key Responsibilities:

• Manage inbound and outbound customer calls efficiently

• Accurately process customer orders and inquiries

• Enter detailed order information to minimize errors

• Provide assistance with order tracking and issues

• Schedule timely deliveries in coordination with dispatch

Requirements:

• Experience in a customer service representative role required

• Strong computer and order-entry system skills

• Familiarity with HRM roadways is an advantage

• Background in construction-related industries is a plus

• Ability to manage multiple priorities under pressure

Contribute to exceptional service standards at OSCO Concrete while growing your expertise in customer relations.