Gatehouse Attendant

Job Summary

The Gatehouse associate is primarily focused on safety and security as they monitor traffic coming in and out of the lumber yard. They inspect customer orders leaving the yard in a productive, thorough manner to verify accuracy, identify and resolve loading errors, and prevent theft. Gate Employees are positive, enthusiastic individuals who go above and beyond to exceed the customer's expectations and promote superior service.

They have a firm understanding of building supplies and their respective locations within the yard. Gate Employees take pride in their yard and continuously keep their surrounding areas tidy and free from obstructions and hazards. Core company values and policies are upheld while aiming to enhance the customer's shopping experience. A Gate Employee is often the last person a customer interacts with and it is their responsibility to ensure they leave satisfied.

• Welcome customers with prompt, friendly service, assess their needs, and direct them to the proper location.
• Answer phones in a polite and timely manner.
• Immediately address and resolve lapses in customer service.
• Knowledge in building supplies and their respective locations throughout the yard.
• Able to create special orders quickly and accurately.
• Aware of current store promotions.
• Search availability in other locations.

• Great customer service skills.
• Excellent communication skills.
• Very personable and displays a positive, enthusiastic demeanor.
• Robust independent thinking and problem-solving skill set.
• Effective written and oral communication skills.
• Ability to work independently and collaboratively as a team.
• High attention to detail.
• Capable of lifting and standing for long periods of time.
• Organized and punctual.

• Access to Group Benefit Program
• RRSP Matching
• Associate Discount
• Employee and Family Assistance Program
• An amazing team workplace.