Clinical Team Administrator​/Management Support Administrator

Job Title:

Clinical Team Administrator / Management Support Administrator

Location:

1 Airey Close, Oulton Broad, Lowestoft, Suffolk, NR32 3JQ

Trust:
Norfolk and Suffolk NHS Foundation Trust

Payrate:
Band 3, £14.05 per hour

Shift Patterns:
Monday 9am - 1pm, Tuesday - Thursday 9am - 5pm (26.5 hours per week)

Duration:
Start: ASAP End date: 12 Months

Strong administrative experience

• Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
• Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.
• Supervise lower banded staff

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi disciplinary team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multi disciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
• Take and process minutes for teams (across the Locality).

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
• Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

• Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
• Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Be responsive, adaptable and flexible to working across the locality bases.
• Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

• To provide secretarial / administrative support to the team in order that they can provide an efficient service to all their customers.
• To provide supervision and appraisal to a number of identified admin staff
• To respond to the needs of the locality administration service to ensure that the locality can meet the requirements of the organisation.

• Provide accurate, prompt and efficient secretarial/administrative support to the management team which may include Power Point presentations / spreadsheets including complex reports.
• To raise agendas, take and process minutes for teams (across the locality)
• To provide budgetary support to locality management team for both health and social care budgets. Monitoring spreadsheets, processing invoices, expenditure proposal forms and petty cash.

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Deal with correspondence and communication liaising, prioritising and co-ordinating with the team.
• Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
• Provide non-clinical information to internal and external customers where necessary.

• Diary management as required for team members to include appointments / meetings, regular commitments to assist in…