Sales & Customer Service Assistant

Kärcher Center JHS is a family‑run business and one of the most respected Kärcher dealers in the UK, with over 30 years of experience in the cleaning industry. Based in Lowestoft, Suffolk, we specialise in providing, servicing and maintaining Kärcher cleaning products for both commercial and residential customers across Norfolk, Suffolk, Cambridgeshire, Essex, Bedfordshire and Hertfordshire. Our dedication to excellent customer service, personalised solutions and competitive pricing sets us apart.

We value our customers as individuals and strive to meet their unique needs, from home users to multinational organisations.

The Sales & Customer Service Assistant is a full‑time, on‑site role located in Lowestoft. This role involves providing exceptional customer service, assisting customers with product inquiries, maintaining strong customer relationships and resolving issues efficiently. Responsibilities include answering phone calls, ensuring customer satisfaction, supporting in‑store sales processes and contributing to a positive customer experience. The position also includes administrative tasks and collaboration with team members to meet customer needs.

• Strong skills in customer support, customer service and customer satisfaction
• Proficiency in delivering exceptional customer experience and maintaining customer relationships
• Excellent phone etiquette and communication abilities
• Ability to work collaboratively in a team‑oriented environment
• Good organisational skills and strong attention to detail
• Prior experience in retail or a customer‑facing role is advantageous
• Basic understanding of Kärcher products or willingness to learn