Patient Safety Partner

We are looking for individuals with an interest in patient safety to support our organisation in designing and delivering safer healthcare services. Your background should demonstrate lived experience of having accessed healthcare through your own personal journey, supporting a family or friend or through patient experience groups or forums. Ideally you should live or have links within the Norfolk and Waveney Valley region and some experience of accessing community delivered healthcare services.

The role of a Patient Safety Partner (PSP) was introduced in 2021 by NHS England as part of its National Patient Safety Strategy. This included a framework for involving patients in patient safety, stating that every NHS healthcare provider in England must have a patient, carer or other lay person to support and contribute to the healthcare organisations governance and management processes for patient safety.

Commitment to the role will be up to a maximum of 6 sessions per month (a session being max 4 hours) and payment will be made retrospectively of work undertaken. Payment will be at a rate of £18.75 per hour (equivalent to £75 per session). The level of hours required (between Mon - Fri ) will vary from month to month dependent on the work required.

You will be required to have flexibility of hours/days to support the work within the organisation.

The Patient Safety Partner will reflect the voice and needs of the people that use our community-based health services. Contributing your unique perspective of how patient safety issues can impact people who use our services, you will help us to improve safety and develop safer services in partnership with patients, families and carers.

The role requires active involvement in the design of safer healthcare at all levels across the organisation, gathering insights from our local people and communities. Your main role will be to work with us to ensure that we prioritise the safety requirements of our patients, thereby maximising the things that go right and minimising the things that go wrong for people receiving our services.

You will be supported to undertake your role and become part of a larger network of Patient Safety Partners both regionally and nationally to support wider healthcare developments.

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website -(Use the "Apply for this Job" box below). We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

The Patient Safety Partner will reflect the voice andneeds of the people that use our community-based health services. Contributing your unique perspective of how patient safety issues can impact service users,you will help us to improve safety and develop safer services in partnership with patients, families and carers.

To do this the role will require:

• Attendance and participation at Quality Committee andother defined patient safety meetings. This will include a requirement for prereading of documents and reports in advance.
• Review and comment on any policies, reports or papers that are prepared in relation to patient safety, ensuring patient voice is reflected in the narrative.
• Involvement in patient safety investigations as areviewer, making recommendations and ensuring patient and carer voice is heard.
• Act as an adviser/critical friend to the Patient Safety Team in the development and delivery of the Patient Safety Strategy.
• Adopt a questioning approach to the information shared at committees and meetings.
• Put forward views on behalf of the wider Community/Groupsof Patients/Service Users (not own opinion only) through the Patient Experience team.
• Evaluate a range of information and evidence and communicate with senior leaders about strategic issues, as an advocate for patient safety.
• Champion Quality and Safety improvements to support the organisation in implementation of the relevant strategy and policy.
• Attend regional and national patient safety forums andgroups to ensure strategies, innovation and learning is shared.
• You may be required to support the recruitment of Patient Safety Partners with other providers across the region.
• Meetings may require face to face attendance or be held online; the PSP must be comfortable with either approach.
• To comply with…