Support Worker, ORWELL Housing Association

Support Worker – Phoenix House, Lowestoft

Salary: £24,784.50 per annum (FTE)

Hours:

full time (37.5 hours a week) and part time opportunities available

Shift Pattern:
Various shifts between 8am – 9pm

Reference: PH001

Join our team delivering supported housing for young people in Lowestoft. You will support those who are homeless or at risk of homelessness, helping them build the confidence and skills needed to sustain their own accommodation. With a strength‑based, person‑centered approach, you will ensure they feel safe, heard, and empowered to work towards their aspirations.

Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self‑contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living. Located on Kirkley Cliff, the service is within walking distance of Lowestoft train station and has local bus connections to Lowestoft town centre, Norwich, Beccles, Pakefield, Kessingland, and Southwold.

• Play a central role in ensuring each customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations, and individual needs.
• Build positive, proactive relationships with customers and wider stakeholders, helping the service to thrive and consistently deliver high‑quality support.
• Work alongside customers to help them understand and manage risk, including supporting them to take positive, informed risks that can enhance their wellbeing, while collaborating with partner agencies to ensure a holistic approach.
• Support customers to connect with their local community and build new networks through volunteering, training, education, and employment opportunities.
• Take an active role in the referral process, carrying out risk assessments, and contributing to a safe environment for customers, colleagues, and visitors by following best practice, legislation, and safeguarding procedures.
• Advocate strongly for customers by getting to know them, valuing their lived experience, and recognising them as experts in their own lives.

• 22 days annual leave (pro rata) plus bank holidays (please note that bank‑holiday work may be required as part of this role)
• Reward and recognition awards
• Free DBS checks
• Cashback health plan
• Access to Blue Light Card (membership fees apply)
• Ongoing training and development, and opportunities to progress in your role through the Orwell Academy
• Wellbeing programme

GCSE Maths and English (Grade 9-4 / A‑C or equivalent). A full driving licence is desirable.

We are an equal opportunities employer and welcome applications from candidates with disabilities. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice:  By applying to this job you agree you have read, understand and accept the content of the Privacy Notice and consent to the processing of your data as part of this application.