Service Quality Manager

About the role

As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high-quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across Norfolk and Suffolk, although travel to other locations may be required from time to time.

You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high-quality care.

Reports to:

Co-Chief Operations Officer/Director of Service Quality

Skills and attributes

Proven experience in a similar quality or compliance role within homecare or healthcare.

Strong knowledge of CQC homecare regulations and standards.

Excellent leadership, communication, and stakeholder engagement skills.

Strong problem-solving and decision-making abilities.

Attention to detail with the ability to prioritise multiple tasks effectively.

A genuine commitment to person-centred care and continuous quality improvement.

A full UK driving licence.

What will you gain?

You will join a supportive and dedicated team that values putting people first. We believe staff wellbeing directly impacts the quality of care our clients receive. There are ample opportunities for learning and development, supported by clear processes and guidance every step of the way