Clinical Team Administrator

Main area Mental Health Grade Band 3 Contract Fixed term: 9 months (Start date - ASAP) Hours

• Part time
• Flexible working

Site Dragonfly Unit - Carlton Court Hospital Town Lowestoft Salary £25,760 - £27,476 gross per annum pro rata Salary period Yearly Closing 25/06/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

The 12-bedded Dragonfly Unit is based in Carlton Colville, Lowestoft and is for age 13-17 year old young people requiring admission whilst receiving inpatient mental health treatment.

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as Minute Taking.

Reception cover is expected within this post and this role is office based.

All equipment necessary will be provided and full training given.

• Working knowledge of Microsoft packages or equivalent
• Knowledge of NHS policy / procedures.

• NVQ 3 Business Administration or equivalent or working towards.
• NVQ 2 Customer Services or working towards
• Knowledge of Trust electronic record system

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

Equal opportunities:
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.