Service Quality Manager

About The Role

As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high‑quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across Norfolk and Suffolk, although travel to other locations may be required from time to time.

You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high‑quality care.

Reports to:

Co‑Chief Operations Officer/Director of Service Quality

• Proven experience in a similar quality or compliance role within homecare or healthcare.
• Strong knowledge of CQC homecare regulations and standards.
• Excellent leadership, communication, and stakeholder engagement skills.
• Strong problem‑solving and decision‑making abilities.
• Attention to detail with the ability to prioritise multiple tasks effectively.
• A genuine commitment to person‑centred care and continuous quality improvement.
• A full UK driving licence.

• Kingsley Healthcare HQ, Lowestoft, Suffolk
• Pay: £55,000 per year
• Type:
  Permanent
• Shift: Salaried
• Excellent PRP
• Monthly Car Allowance

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Loyalty Bonus:
  Accrue up to 5 additional holiday days depending on length of service.
• We’ll pay for your full DBS disclosure.
• Excellent performance‑related bonus.
• Monthly Car Allowance.
• 25 days annual leave plus bank holidays entitlement.
• Company Pension Scheme.
• Employee Wellness Health Assured Benefit Program.
• Employee Benefits & Discount Scheme.

In accordance with the Asylum and immigration Act 2006, you will need to demonstrate your eligibility for employment in the United Kingdom.