GP Receptionist and Administrator

We are looking for a part‑time member of staff to cover approximately 20 hours per week, including some weekend work.

• To receive and book patients for Nurses and Doctors.
• To make appointments for patients.
• Answer telephone and deal with any resulting enquiries/requests.
• Accept and action all requests for repeat prescriptions whether requested in person, by e‑mail, by fax or by post.
• To extract medical records for appointments, telephone messages, prescriptions etc.
• Complete the necessary documentation for temporary residents, immediate necessary treatment and emergency treatment.
• Charge and collect all private fees for non‑contracted work.
• Filing of various documents as required.
• Receive transport requests from patients and action them according to Surgery policy.
• Action on a daily basis any requests for home visits.
• Take messages for the District Nurses.
• Deal with incoming/outgoing post.
• Make tea/coffee for Doctors/Staff as required.
• Keep the reception area neat and tidy.
• Keep Doctors consulting rooms neat and tidy and clear of medical records and prescriptions that have been completed.
• Lock away prescriptions, make sure the surgery is as clear of filing as possible in the time allowed, ready for the morning staff. Set alarm if building is empty; lock doors and windows.
• Electronic summarising of patient medical records.
• Scanning of documents into electronic patient records.
• Typing letters either dictated by clinicians or under own discretion.
• Dealing with emails/e‑consultations by using strict protocols to signpost patient to the correct place.
• Adhere fully to the practice confidentiality and safeguarding policies.
• Undertake any other duties as may be determined from time to time commensurate with the job role.

• Good general secondary education.
• GCSEs in Maths and English.

• Minimum of 1 year working directly with members of the public.
• Experience of working as part of a team.
• Minimum of 1 year working in an office environment.
• Experience of answering telephone calls in a high call volume environment.
• Experience of working in a customer care environment.

• Ability to make decisions within defined procedures.
• IT and keyboard skills.
• Speech clear and articulate.
• Manner pleasant and professional.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Flexible with regard to working hours.
• Ability to identify when to ask for help and advice.
• Ability to work and maintain judgement when under pressure.
• Ability to work without supervision.
• Dress smart and appropriate.
• Ability to use own initiative.
• Being a good team player.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.