Service Quality Manager

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification
, we continue to lead the sector in responsible, values-driven care.
In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year
, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by , reflecting consistently high standards and resident satisfaction.
We are also proud to be a Real Living Wage employer
, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high‑quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across South - Weymouth, Highcliffe and Bournemouth although travel to other locations may be required from time to time.

You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high‑quality care.

If you’re looking for a fresh challenge with a company that cares about its staff, we’d like to hear from you.

Reports to: Director of Service Quality

You will work closely with service managers and operational teams to monitor and improve the quality and safety of care across our services.

Your responsibilities will include:

• Completing quality, compliance and service audits and identifying areas requiring improvement.
• Reviewing care documentation, governance systems and evidence of regulatory compliance.
• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns.
• Working alongside managers to embed improvements rather than simply identifying what needs to change.
• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing.
• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity.
• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated.
• Providing practical advice, coaching and guidance to managers and teams.
• Following up improvements to ensure changes have been embedded and sustained.
• Promoting a positive culture of learning, accountability and continuous improvement.

This role requires someone with strong, practical experience of quality and compliance within adult social care.

You should have:

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care.
• A strong working…