Implementation Support Officer

East Suffolk Services Limited

• Address: Lowestoft NR32 2EF
• Salary: £28,598 - £31,022 per annum
• Hours: 37 hours per week - flexible working options available
• Contract: Fixed term for one year

Be part of a dynamic team that makes a difference

At East Suffolk Services
, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.

We're a new, growing organisation, full of energy, ambition, and purpose. As part of our team, you'll play an important role in helping us shape high‑quality, efficient services that people rely on every single day.

This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.

You will provide hands on and administrative support to ensure the Better Recycling programme is delivered smoothly across our operational teams. This includes coordinating activities, organising training and inductions, supporting system use (such as Bartec), managing resources like PPE, maintaining accurate records, and helping resolve day to day queries between Customer Services and Waste teams.

You’ll be highly organised, adaptable, and confident managing multiple tasks. You should have experience in administrative or coordination roles, good IT skills, strong communication abilities, and an understanding of GDPR and basic compliance requirements. Experience supporting change, using operational systems, or coordinating training would be an advantage.

Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you.

At East Suffolk Services
, we truly value our employees. We understand that the backbone of any company’s success will always be our people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work.

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:

• A top‑tier health and wellbeing package through Canada Life, one of the UK’s leading providers, including online access to UK‑based GPs and dentists, plus life insurance.
• A competitive, matched pension scheme through Royal London.
• Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
• Learning and development opportunities tailored to your role and personal goals.
• Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
• A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see our employee Benefits Brochure (pdf).

For an informal discussion regarding this post, please contact Catie Hodges by emailing catie.h.

Closing date: 11.30 pm, 12 February 2026

Interview date: Week commencing 24 February 2026

Step 1 - Read the advert and the Job Description and Person Specification (Word)

Step 2 - Complete the Supporting Statement template (Word) . Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we’re unable to accept applications submitted in other formats.

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the

How to Apply

section of our Career Site .