Service Manager

Overview

Job Description

22.5 hours per week

Employee‑Owned Organisation

Service Manager – Supported Living Lowestoft

Location:

Leading Lives, Lowestoft Community Hub, Rotterdam Road, Lowestoft, Suffolk

Fixed Term – Approximately 9‑month Maternity Cover

We’re looking for a committed and steady pair of hands to provide maternity leave cover for our Supported Living service in Lowestoft. This is a vital role focused on maintaining consistency, supporting the team and ensuring our well‑established systems and processes continue to run smoothly.

Join Leading Lives, a not‑for‑profit, employee‑owned social enterprise where staff are empowered and customers are at the heart of everything we do.

• Award‑winning training & development opportunities
• Become part of our employee‑owned organisation
• Up to 8% employer pension contribution
• Health & wellbeing support, including an Employee Assistance Programme
• Cycle to Work scheme, retail discounts and more
• A rewarding role where you can support a great team and maintain high‑quality care

• Continue established processes for audits, incident reporting and quality monitoring
• Ensure compliance with safeguarding, CQC requirements, GDPR and health & safety standards
• Monitor existing service budgets and maintain accurate reporting

• Offer clear guidance and practical support to Team Supervisors and staff
• Conduct supervisions, appraisals and return‑to‑work meetings as required
• Maintain strong communication and a positive team culture

• Keep established systems and service approaches running consistently
• Manage referrals and maintain appropriate occupancy levels
• Liaise with families, carers and external professionals to ensure ongoing customer wellbeing

What You’ll Need

• Level 5 qualification in Social Care
• Experience leading teams in a social care setting
• Strong organisational, communication and problem‑solving skills
• Experience supporting people with learning disabilities
• A calm, consistent, person‑centred approach

You’ll receive a supportive, structured induction and work closely with the wider management team to ensure a smooth transition into the role.

Employment is subject to enhanced DBS and safer recruitment checks.

• Values‑Driven:
  Leading Lives not only talks about their values but actively embodies them in their daily operations.
• Employee Testimonials:
  The company encourages feedback from employees to showcase the positive impact of their values on staff.
• Authenticity:
  Leading Lives emphasizes authenticity in their values, highlighting that they are not just empty words but a lived reality within the organization.

We’re a Disability Confident Committed employer. We are happy to make reasonable adjustments whenever possible. Please do let us know if you need any support/ adjustments with your application and the process.

Required Criteria

• Level 5 in Health and Social Care
• Experience in Managing a Care Team

Desired Criteria

Closing Date:
Monday 23rd February, 2026

Contract Type: fulltime

Salary:
Starting from £18.19 Hourly