Home Care Manager

Domiciliary Care Branch Manager

Lowestoft

£45,000.00

Working for a Care provider who are an established company across the UK with over 26 years experience delivering trusted, high-quality care.

Our Lowestoft branch is well-established locally, with strong demand and a capable, close-knit team that takes pride in delivering consistent, high standards of care. It s a stable service with solid foundations and clear opportunity for further growth.

This is an opportunity to step into a leadership role where you can shape the direction of the branch and make a measurable difference to both clients and staff.

Key duties and responsibilities

• Lead and manage branch staff, fostering a positive work environment and supporting professional development.
• Participate in the branch on-call rota, providing out-of-hours operational cover, managing incidents, supporting staff, and acting as the escalation lead for emergencies, safeguarding concerns, and service continuity issues.
• Oversee daily operations, including scheduling, client intake, care planning, and service coordination.
• Ensure regulatory compliance, quality assurance, and effective risk management across all services.
• Build client and community relationships, handling concerns, conducting assessments, and promoting services.
• Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities.

Skills and attributes

• Previous management experience within a domiciliary care setting is essential
• Excellent business acumen with a strong desire to develop and grow the service
• Comprehensive knowledge of CQC standards
• Good leadership skills with the ability to communicate effectively
• Full UK driving licence

Education and qualification

• Minimum NVQ Level 4/5 in Health and Social Care, or equivalent