Dispute Resolution Manager

Position Details

• Location:
  
  Riverside, 4 Canning Road, Lowestoft, Suffolk NR33 0EQ
• Salary: £44,075 - £48,226 per annum, Band 8
• Hours:
  
  Full Time, 37 hours per week
• Contract:
  
  Permanent

East Suffolk Council's Regulatory Compliance Team is looking for a Housing Dispute Resolution Manager
. The role involves leading and managing the strategic and operational response to housing disrepair complaints, HHSRS hazards, and condition‑related disputes, with a particular focus on damp and mould.

Your responsibilities include ensuring timely, legally compliant resolution of complaints and disrepair cases, in line with housing legislation, the Housing Ombudsman’s Complaint Handling Code, and new legal requirements such as Awaab’s Law.

• Experience managing staff, teams or multidisciplinary working groups in a social housing setting.
• Depth knowledge of disrepair law, HHRSR, and related housing condition standards.
• Experience responding to or managing legal disrepair claims and complaints within a social housing setting.

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services

• Closing date: 11:55 pm, 21 June 2026.
• Interview date: 6 July 2026.