Dispute Resolution Manager

• East Suffolk Council
• Location: Riverside, 4 Canning Road, Lowestoft, Suffolk NR33 0EQ
• Salary: £44,075 - £48,226 per annum, Band 8
• Hours: Full Time, 37 hours per week
• Contract: Permanent

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Regulatory Compliance Team as a Housing Dispute Resolution Manager
.

As the successful candidate you will lead and manage the strategic and operational response to housing disrepair complaints, HHSRS (Health and Housing Safety Rating System) hazards, and condition-related disputes, with a particular focus on damp and mould.

Your role will be to ensure timely, legally compliant resolution of complaints and disrepair cases, in line with housing legislation, the Housing Ombudsman’s Complaint Handling Code, and new legal requirements such as Awaab’s Law.

You will have experience of managing staff, teams or multidisciplinary working groups in a social housing setting and have depth knowledge of disrepair law, HHRSR, and related housing condition standards; requiring experience responding to or managing legal disrepair claims and complaints within a social housing setting.

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and find out why our employees think it is such a great place to work (youtube).

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf) .

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For an informal discussion regarding this post, please contact Lewis Parr by emailing l

Closing date: 11.55 pm, 21 June 2026.

Interview date: 6 July 2026.

Step 1 - Read the advert and the Job Description and Person Specification (Word)

Step 2 - Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site.