Dispute Resolution Manager

Housing Dispute Resolution Manager

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

• Location:
  
  Riverside, 4 Canning Road, Lowestoft, Suffolk NR33 0EQ
• Salary: £44,075 - £48,226 per annum, Band 8
• Hours:
  
  Full Time, 37 hours per week
• Contract:
  
  Permanent

As the successful candidate you will lead and manage the strategic and operational response to housing disrepair complaints, HHSRS hazards, and condition-related disputes, with a particular focus on damp and mould. Your role will be to ensure timely, legally compliant resolution of complaints and disrepair cases, in line with housing legislation, the Housing Ombudsman’s Complaint Handling Code, and new legal requirements such as Awaab’s Law.

You will have experience of managing staff, teams or multidisciplinary working groups in a social housing setting and have depth knowledge of disrepair law, HHSRS, and related housing condition standards; requiring experience responding to or managing legal disrepair claims and complaints within a social housing setting.

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

For more information about what we offer, please refer to our benefits brochure.