Assistant Store Manager; Clinical

About the Role

As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will partner with the Store Manager to create and deliver the commercial plan that drives business growth and positive change. Working across the whole store, you will be involved in customer service, store operations and clinical activities such as patient pre‑screening, dispensing, accuracy checks and more.

You will manage a team with a variety of experience and clinical knowledge, providing development opportunities and performing management tasks including creating and maintaining rotas, return‑to‑work reviews and performance management.

Boots will support you with the industry‑leading ‘Step into Optics’ training programme and other leadership development opportunities to build your clinical and managerial skills.

• Lead and motivate the opticians team to deliver outstanding customer service.
• Execute the commercial plan and achieve store sales targets.
• Oversee day‑to‑day store operations and clinical processes.
• Conduct performance reviews, manage rosters and support employee development.
• Coordinate training and ensure staff maintain up‑to‑date clinical knowledge.

• GOC Registered.
• Experience working in a customer‑facing role.
• Desire to learn and develop.
• Experience in leading or coaching a team.

• Experience working in a clinical environment.

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for new parents.
• Flexible benefits scheme (e.g., additional holiday, discounted gym membership, life assurance).
• Access to 24/7 counselling and support through TELUS Health Employee Assistance Programme.

Boots Opticians fosters a working environment where diversity, inclusion and respect are at the heart of everything we do. We are an equal opportunity employer and are proud to welcome applicants from all backgrounds. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. We are happy to provide reasonable adjustments for those who need additional support during the application and interview process.