Regional Operations Director

About the role

This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance.

Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region.

Reports to:

Chief Operating Officer

Key duties and responsibilities

Operational Leadership

Provide strategic and operational oversight for all care homes and services within the East region

Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements

Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence

Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team

Quality & Compliance

Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding

Drive continuous improvement in care quality, resident experience and clinical outcomes

Oversee preparation for CQC inspections and lead the response to regulatory findings

Embed Kingsley's values and care standards across every home in the region

Commercial Performance

Take ownership of regional occupancy, revenue and EBITDA targets

Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels

Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality

Support fee negotiations and local commissioner relationships

People & Culture

Support recruitment, retention and succession planning at Home Manager and operation manager level across the region

Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover

Work with People team to manage complex employee relations matters at regional level

Champion Kingsley's values and embed them throughout the regional workforce

Skills and attributes

Essential

Proven senior operational leadership experience in the care home or wider healthcare sector

Track record of managing multiple sites or services simultaneously

Strong working knowledge of CQC standards and the regulatory environment for adult social care

Demonstrated ability to drive quality improvement and manage underperformance

Commercially astute, with experience owning P&L or budget accountability

Outstanding people leadership skills — a developer of talent, not just a performance manager

Excellent communication and stakeholder engagement skills

Desirable

Experience operating at regional director level or equivalent

Registered Manager qualification or equivalent clinical/care leadership background

Familiarity with the care market and local commissioning landscape

Experience supporting new home openings or acquisitions

What will you gain?

Competitive salary commensurate with experience

Company car or car allowance

Performance-related bonus

Private healthcare on qualifying

25 days annual leave plus bank holidays

Pension scheme