Operations Manager

About The Role

As an Operations Manager, you will ensure that the care homes are compliant with regulatory requirements, deliver high‑quality care and environment for residents, and achieve financial and business objectives. You will provide strong leadership, support and mentoring that drive success and align operations with Kingsley’s vision and values.

Reports to: Regional Operations Manager / Operations Director

• Provide effective leadership and management, including recruiting the right people for key roles and ensuring they receive necessary training. Foster a positive and inclusive work culture aligned with Kingsley’s vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting and business development; identify improvement areas and implement strategies to achieve financial targets.
• Ensure that the homes comply with all applicable laws, regulations and industry standards; implement action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment for residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed.
• Build and maintain positive relationships with residents, families, staff and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration.
• Implement performance monitoring and reporting systems to track KPIs and outcomes. Prepare regular reports for senior management and the regional operations director.
• Identify training needs for managers to enhance their skills and knowledge; provide ongoing support and mentoring to senior staff to ensure continuous improvement.

• Proven experience managing operations in a care home or similar healthcare setting.
• Excellent people‑management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong knowledge of financial management, compliance and regulatory requirements in the care home industry.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Ability to analyse data and make informed decisions to achieve business objectives.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Hold a full UK driving licence.

• NMC registered nurse with relevant post‑registration experience (desirable but not essential).

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. You will have plenty of opportunities to learn and develop your skills, supported by clear procedures and processes.

Location:

Kingsley Healthcare HQ, Lowestoft, Suffolk

Salary: £65,000 per year

Type:
Permanent

Shift: Days

Additional:
Excellent PRP, monthly car allowance

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme – enrolment fee reimbursed.
• Loyalty Bonus: accrue up to 5 additional holiday days depending on length of service.
• Full DBS disclosure paid.
• Excellent performance‑related bonus.
• Monthly car allowance.
• 25 days annual leave plus bank holidays entitlement.

In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.