Regional Operations Director

About the role

This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance.

Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region.

Reports to: Chief Operating Officer

Operational Leadership

• Provide strategic and operational oversight for all care homes and services within the East region
• Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements
• Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence
• Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team

Quality & Compliance

• Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding
• Drive continuous improvement in care quality, resident experience and clinical outcomes
• Oversee preparation for CQC inspections and lead the response to regulatory findings
• Embed Kingsley's values and care standards across every home in the region

Commercial Performance

• Take ownership of regional occupancy, revenue and EBITDA targets
• Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels
• Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality
• Support fee negotiations and local commissioner relationships

People & Culture

• Support recruitment, retention and succession planning at Home Manager and operation manager level across the region
• Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover
• Work with People team to manage complex employee relations matters at regional level
• Champion Kingsley's values and embed them throughout the regional workforce

Skills and attributes

Essential

• Proven senior operational leadership experience in the care home or wider healthcare sector
• Track record of managing multiple sites or services simultaneously
• Strong working knowledge of CQC standards and the regulatory environment for adult social care
• Demonstrated ability to drive quality improvement and manage underperformance
• Commercially astute, with experience owning P&L or budget accountability
• Outstanding people leadership skills a developer of talent, not just a performance manager
• Excellent communication and stakeholder engagement skills

Desirable

• Experience operating at regional director level or equivalent
• Registered Manager qualification or equivalent clinical/care leadership background
• Familiarity with the care market and local commissioning landscape
• Experience supporting new home openings or acquisitions

• Competitive salary commensurate with experience
• Company car or car allowance
• Performance-related bonus
• Private healthcare on qualifying
• 25 days annual leave plus bank holidays
• Pension scheme