Team Manager

Job Description Team Manager – John Turner House, Short Break Unit, Lowestoft £15.59/hr + Enhancements | Employee-Owned Organisation 37 hours
-inclusive of some weekend and evening working

Are you someone who leads with heart, inspires others, and believes everyone deserves a life full of choice, fun, and opportunity? At Leading Lives
, we’re an employee‑owned social enterprise supporting adults with learning disabilities and we’re looking for a Team Manager who wants to make a real difference.

John Turner House isn’t just a service it is, welcoming home‑from‑home where the people we support enjoy meaningful short breaks, giving family carers essential
respite
.You’ll join a small, friendly team who take pride in creating a safe, relaxed space filled with joy, connection, and plenty of laughter.

We’re seeking a passionate, proactive Team Manager to coach, support, and empower our dedicated John Turner House team. You’ll ensure we continue delivering exceptional, person‑centred care, leading with compassion and professionalism while maintaining high standards in line with regulatory requirements.

• Award-winning training & development

• Opportunity to become a shareholder in our employee-owned enterprise

• Up to 8% pension contribution

• Cycle to work scheme, EAP, casual dress, sick pay, and more

• Make a difference—every single day

• Service Delivery & Support

  • Lead and coordinate person-centred activities and support plans.

  • Promote independence and inclusion through education, employment, volunteering, and leisure opportunities.

  • Ensure effective keyworker support and maintain high-quality documentation.

• Team Leadership & Management

  • Supervise and develop a team of support staff.

  • Manage rotas, timetables, and referrals within budget.

  • Lead service reviews and act as the main point of contact for families and partner organisations.

• Communication & Partnership

  • Communicate effectively with customers, families, and professionals.

  • Foster strong relationships with external agencies including social care, health, and housing services.

• Health, Safety & Compliance

  • Ensure compliance with health and safety policies, medication procedures, and safeguarding protocols.

  • Participate in audits and inspections (e.g. CQC, Health & Safety).

• Learning & Development

  • Support staff development through training, coaching, and career pathways.

  • Promote a culture of continuous improvement and learning.

• Level 5 in Social Care (or equivalent)

• Strong communication, leadership, and IT skills

• Experience in social care and a passion for people

• Knowledge of relevant legislation and person-centred approaches

• Competence in Total Communication and Positive Behaviour Support (PBS)

You’ll receive a 3-week induction with a dedicated buddy to support you from day one. Start date subject to enhanced DBS and safer recruitment checks.