Registered Service Manager

Job Title: Registered Service Manager
- Adult Service
- Supported Living

Salary: £44,471 - £46,694

Hours: Full-time (37.5 hours per week)

Location: Lowestoft/East Suffolk

This position does not offer sponsorship. We are unable to accept applications from individuals who require a visa to work in the UK.

A well-established supported housing provider is seeking an experienced Registered Service Manager to lead a specialist supported living service working with adults who have physical disabilities and acquired brain injuries.

This is a hands-on, visible leadership role suited to a confident social care manager with experience in a supported living environments. You will have day-to-day responsibility for a large bedded service supported by a fully staffed team

This position is particularly well suited to an established Deputy Manager or Registered Manager who is confident working with physical disabilities and acquired brain injuries and is ready to step into full service accountability.

The successful candidate will be responsible for:

• Operational Leadership:
  Providing clear operational oversight and leadership, ensuring high-quality, person-centred support that meets the diverse needs of all service users.
• Quality & Compliance:
  Working closely with the Area Service Manager to ensure all service delivery meets standards, regulatory requirements, internal quality frameworks, and contractual obligations.
• Team Management & Development:
  Leading, supporting, and developing staff teams, fostering a positive, stable, and communicative culture that promotes retention and professional growth.
• Service Improvement:
  Planning, coordinating, and implementing service enhancements, drawing on best practice to maintain well-run, safe, and fully compliant services.
• Stakeholder Engagement:
  Acting as the primary on-site contact for the service, building robust relationships with internal colleagues, external partners, and representing the organisation professionally.
• Site Presence & On-Call:
  Working primarily on-site and participating in a shared on-call rota (currently approximately 1 in
  8).

We are looking for a proactive, resilient, and solution-oriented manager who meets the following criteria:

• Management
  
  Experience:
  
  Proven experience as a Manager or Local Service Manager within mental health or wider social care services.
• Qualification:
  
  Level 5 Diploma (or equivalent) in Health and Social Care management, or a clear commitment and eligibility to achieve this qualification.
• Compliance Track Record:
  Solid track record of successfully managing regulated services in line with quality standards, safeguarding requirements, and regulatory expectations.
• Interpersonal
  
  Skills:
  
  Excellent communication and interpersonal skills to build and maintain strong relationships with staff teams, senior managers, regional leaders, and external professionals.
• Resilience & Organisation:
  Strong organisational and problem-solving abilities, coupled with the resilience required to balance competing priorities across three services in a fast-paced environment.

• Structured Support: A collaborative and supportive leadership structure, including your Area Service Manager and local management peers, all committed to your professional success and wellbeing.
• Diverse Portfolio:
  Opportunity to lead and shape a niche mental health supported living service, supporting people with complex needs and housing vulnerability.
• Professional Development:
  Access to a structured induction, fully funded qualifications such as the Level 5 Diploma, and wider learning and development opportunities to support ongoing professional growth.
• Career Pathway: A role offering significant responsibility and visibility, with clear progression routes within a respected, charity-based provider.
• Work-Life Balance:
  Flexibility around core hours